Hardware Return & Refund Policy

LAST UPDATED: JUNE 5, 2026

This Hardware Return & Refund Policy governs all physical purchases of the esc. hardware puck made through our custom web storefront operated by Bedroomlabs SRL. We design our return framework to comply fully with European Union consumer protection directives while robustly safeguarding our hardware ecosystem from user tampering or malicious modification.

1. The 14-Day Statutory Return Window

In full compliance with Romanian Emergency Ordinance no. 34/2014 and the European Union Consumer Rights Directive, you maintain a legal right of withdrawal of exactly fourteen (14) calendar days from the date of purchase. This return window initiates precisely from the delivery confirmation timestamp logged by the third-party logistics carrier API and lapses exactly 336 hours later. To exercise this right, a formal return request must be transmitted to hello@escyourphone.com before the 14-day tracking window expires.

2. Core Hardware Eligibility Criteria (Anti-Tamper)

To qualify for a successful return and subsequent capital reconciliation, the physical esc. puck must be returned in its absolute original, pristine structural state. We enforce a strict zero-tolerance policy regarding enclosure modification. The hardware unit will be rejected instantly and deemed ineligible for a refund if it exhibits any signs of:

• Physical damage, exterior scuffs, casing cracks, or layout dents caused by handling.
• Enclosure separation, indicating that the original factory ultrasonic welds or adhesive seals have been pried open, breached, or internally accessed.

3. NFC Payload & Signature Integrity Verification

Every esc. hardware node contains an integrated, passive NTAG213 silicon circuit flashed with a static, cryptographically signed unique identifier in UUID format. Upon arrival at our return facility, our team runs a hardware validation triage protocol. If our diagnostic equipment detects that the internal sectors of the NTAG213 chip have been wiped, altered, cloned, or rewritten using third-party near-field communication reading/writing tools, the return is immediately voided and the device will be recycled or sent back at your expense.

4. Original Packaging Requirement

The physical return must include the esc. puck alongside all original packaging components. The retail box, protective layout inserts, structural surface mounting components, and instructional documentation must be completely intact and free from physical tearing or destruction. Missing auxiliary components will result in a structural reduction of the refund value or complete rejection of the return parcel.

5. Technical Engineering Inspection Protocol

Once your return parcel is successfully received at our headquarters, it is placed into a mandatory technical inspection queue. Our engineering lab evaluates the device against the criteria outlined in Sections 2 and 3 by checking physical enclosure tolerances and scanning chip cryptographic signatures. We process these engineering evaluations within seven (7) calendar days of parcel receipt, and the formal results are logged directly to your customer profile.

6. Return Logistics & Cost Responsibility

The financial allocation for return shipping logistics depends strictly on the condition of the hardware node:

• Standard Withdrawal (Change of Mind): In full alignment with EU consumer frameworks, customers must bear the direct, un-deducted cost of returning the goods to our corporate facilities. You are responsible for procuring a tracked shipping label and ensuring safe transit to our official headquarters.
• Verified Manufacturing Defects: If a hardware node arrives dead on arrival or exhibits an inherent manufacturing defect verified by our engineering queue within your initial inspection window, Bedroomlabs SRL will cover 100% of the return shipping costs, regardless of your geographic location, and dispatch a prepaid shipping voucher directly to your email.

7. Software & Subscription Exclusions

This policy applies exclusively to the physical, passive esc. hardware node. Any digital features, in-app focus modules, utility configurations, or future optional subscription tiers unlocked via Apple App Store Connect or Google Play Billing are entirely exempt from this return policy. Digital transactions are governed strictly by the respective mobile marketplace refund parameters and cannot be cleared by Bedroomlabs SRL.

8. Capital Reconciliation Timelines

Upon successful engineering inspection and formal approval of your physical return, the capital transfer sequence will initialize. Funds will be routed back to the original payment instrument tokenized during checkout through our custom Shopify Storefront API implementation. We complete approved refunds within fourteen (14) business days from the close of the technical inspection, though final credit appearance depends on your banking institution's settlement timelines.